Shipping policy

True North Shipping Policy

We strive to ensure that your products arrive safely and promptly. Below is an overview of our shipping process, delivery times, and costs to help you understand what to expect.

Shipping Locations

We currently ship to the United States and select international locations. If you’re unsure whether we ship to your country, please contact us at info@bytruenorth.co.

Shipping Costs

  • Domestic Shipping (United States):

    • Standard Shipping: FREE for orders over $40.
    • Orders under $40: Flat rate of $5.99.

  • International Shipping:

    • Rates vary by location and order size. The exact shipping cost will be calculated at checkout.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Delivery Times

  • Domestic Orders:

    • Standard Shipping: 3–7 business days after processing.

  • International Orders:

    • Delivery times vary depending on location but generally take 7–21 business days. Please note that customs clearance may cause delays.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. Use this number to track your package through the carrier's website.

Customs and Duties (For International Orders)

True North is not responsible for any customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and may vary depending on the country’s regulations.

Lost or Damaged Packages

We take great care to ensure your package arrives safely. However, if your order is lost or damaged during shipping, please contact us at info@bytruenorth.co with your order number and details. We’ll work with you to resolve the issue promptly.

Returns and Refunds

Please refer to our Return Policy for details on how to return or exchange an item.

Questions?

If you have any questions about our shipping policy, feel free to reach out to us at info@bytruenorth.co or directly through our website here. We’re here to help!