Refund policy
True North 90-Day Money-Back Guarantee
We’re confident in the quality and effectiveness of our products, but we understand that everyone’s experience with plant-derived supplements is unique. That’s why we offer a 90-day money-back guarantee—so you can try our tinctures risk-free.
How Our Guarantee Works
If you’ve used our product consistently for up to 90 days and still don’t feel satisfied with the results, you can request a refund. Here’s how:
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Reach Out to Us:
Contact us at info@bytruenorth.co with your order details and feedback on your experience. -
Provide Proof of Purchase:
You’ll need your receipt or order confirmation to process the request. -
We’ll Make It Right:
Once your request is approved, we’ll refund your purchase directly to your original payment method.
Why We Offer This Guarantee
We believe in the power of plant medicine and stand by the quality of our tinctures. This guarantee gives you the time to experience the benefits of our carefully crafted formulas without worry.
Damages and Issues
If your product arrives damaged or defective, please contact us immediately at info@bytruenorth.co so we can send a replacement or process a refund.
Exclusions
Our 90-day money-back guarantee applies to the following:
- Products purchased directly from True North.
- One refund per product, per customer.
We reserve the right to deny refunds for multiple refund requests from the same customer or for products not purchased through our website.
Refund Process
Once your refund is approved, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund to your account.
If more than 15 business days have passed and you have not received your refund, please contact us at info@bytruenorth.co.
Contact Us Anytime
We’re here to help! If you have questions about our policy or your order, reach out at info@bytruenorth.co or directly through our website here.